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Repurposing shipping containers for customer service

1 min read
Jun 30, 2010

Everyone knows that shipping containers get repurposed for storage use on jobsites.  And many people know that construction companies use modified containers as ground-level offices on jobsites (not quite as roomy, but much more stable and easier to deploy and move around than a "job trailer").  Yesterday I heard an interesting twist on the "construction office" use for containers:  In these tough times, offering great customer service can really make the difference in landing a big contract.  H&E Equipment wants to make sure their customer service level at Samsung Austin's expansion project is above and beyond what their competitors could provide.  One way to do this is to use a container office as on on-site SALES and SERVICE center.  They know they can provide better service than any other rental company, because they will be located ON SITE, within shouting distance from their customers, with dedicated service technicians who are ready to go should any equipment problems arise. 

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